10 Year Peace of Mind Warranty
Galieri sofas are hand-crafted in Southern Italy for comfort, built to last and backed by the exclusive Galieri 10 Year Peace of Mind Warranty covering the entire sofa (as per a pro-rata schedule).
Galieri provides the following warranties to the original purchaser, provided it was bought from a Galieri store and proof of purchase is presented.
LOUNGE FURNITURE
1. Frame Warranty The internal frame construction of Galieri lounge furniture is covered against manufacturing and material defects for ten (10) years*. This is provided that the defect is not a result of normal wear and tear, or a natural characteristic of the material used.
2. Leather Warranty The leather upholstery of Galieri sofas is covered against splitting and tearing due to manufacturing and material defects for a period of ten (10) years* . This is provided that the defect is not a result of normal wear and tear, or a natural characteristic of the material used.
3. Fabric Warranty The fabric upholstery of Galieri sofas is covered against manufacturing and material defects for a period of ten (10) years* . This is provided that the defect is not a result of normal wear and tear, or a natural characteristic of the material used.
4. Seating Foam Warranty All foam used in the seat cushions of Galieri sofas is covered against material or manufacturing defects for a period of ten (10) years*. Softening of foam should be expected as a result of normal use and is not to be confused with loss of resilience.
5. Component Warranty The padding, comfort foams, suspension system, stitching, sofa base dust cover, mattresses and mechanisms (recliner and sofabed) of Galieri sofas are covered against defects for a period of ten (10) years*. *As per pro rata schedule.
6. Galieri Boutique Warranty The Galieri Boutique structural warranty of Galieri accessories is covered for a period of ten (10) years* against manufacturing and material defects. Cushions are covered for a period of ten (10) years* against manufacturing and material defects. Upholstery fabric on a Galieri Boutique product is covered for a period of ten (10) years* against manufacturing and material defects. This is provided that the defect is not a result of normal wear and tear, or a natural characteristic of the material used.
WHAT DOES MY WARRANTY EXCLUDE?
The Galieri Warranty Program specifically excludes claims for:
• Products used in commercial, rental trade, institutional or other non-residential use:
• The normal and expected settling of soft filling such as polyester fibre and leather.
• Leather grain variation, colour variation, wrinkling, markings, and scars resulting from the natural features of the hide.
• Damage or degradation of leather or fabric coverings not properly maintained; that is, the regular removal of dust and dirt by appropriate means and the application of endorsed cleaning and leather nourishing products as instructed at time of sale.
• Damage to leather or fabric coverings due to the application of chemicals, cleaners or conditioners not endorsed by Galieri.
• Discolouration of leather or fabric coverings resulting from exposure to direct sunlight, extreme heat or similar conditions.
• Damage to leather or fabric coverings caused by the transference of perspiration, body oils or the corrosive ingredients contained in personal care products such as hair gels and skin creams.
• Surface scratches, dents, chips, marks, accidental breakages, normal wear and tear or damage resulting from misuse or abuse.
• Damage incurred during handling and transportation of the product by the customer or their contractor.
• Damages resulting from dye transfer from rugs, cushions, jeans and other clothing.
• Furniture repaired by contractors not endorsed by Galieri.
• The cost of transportation from the purchaser to Galieri or its agents, if claim is not covered by the standard warranty conditions.
• Failure to maintain feather fill as advised resulting in compacted fill.
• Natural settlement of foam due to normal wear and tear.
WHAT SHOULD I DO IF I REQUIRE ASSISTANCE?
For all your after sales product, warranty and delivery queries please contact us on: 0800 009 6536. Our Care Centre operates from 9am – 5:00pm GMT Monday to Friday. If you call outside of these hours you may leave a message and a Galieri representative will return your call on the next business day.
You may also contact us via email on: enquiries@woocommerce-251687-2805229.cloudwaysapps.com Once you have raised a request for service we may arrange for a Galieri Customer Care team member or contractor to visit your home. The team member or contractor will assess your furniture to verify that the product presents manufacturing defects. More than one inspection may be required. If your claim is valid, Galieri will repair, replace or refund the defective product under the terms and conditions of United Kingdom Consumer Law.
We remind our customers that softening of cushioning should be expected as a result of normal use and is not to be confused with the loss of resilience. These warranties are not transferable and service is available only to the original purchaser.
OTHER RIGHTS: The benefits given by this warranty are additional to other rights and remedies that you may have under law. Our goods come with guarantees that cannot be excluded under the United Kingdom Consumer Law.